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Farenden, Peter

ITIL For Dummies

Farenden, Peter - ITIL For Dummies, ebook

32,60€

Ebook, PDF with Adobe DRM
ISBN: 9781119951179
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Printing115 pages with an additional page accrued every 7 hours, capped at 115 pages
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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
  • Understanding how ITIL can help you
  • Getting to grips with ITIL processes and the service lifecycle
  • Implementing ITIL into your day to day work
  • Learn key skills in planning and carrying out design and implementation projects

Keywords: Project Management

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2011
Language
en
Edition
2011
Page amount
384 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9781119951179
Printed ISBN
9781119950134

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