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Gallacher, Liz

ITIL Foundation Exam Study Guide

Gallacher, Liz - ITIL Foundation Exam Study Guide, ebook

33,35€

Ebook, ePUB with Adobe DRM
ISBN: 9781119943648
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Printing96 pages with an additional page accrued every 8 hours, capped at 96 pages
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Everything you need to prepare for the ITIL exam

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

  • Offers an introduction to IT service management and ITIL service strategy
  • Highlights the topics of service design and development and the service management processes
  • Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
  • Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
  • Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

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Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2012
Language
en
Edition
1
Page amount
320 pages
Category
Information Technology, Telecommunications
Format
Ebook
eISBN (ePUB)
9781119943648
Printed ISBN
9781119942757

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