Smart, Roland

The Agile Marketer: Turning Customer Experience Into Your Competitive Advantage

Smart, Roland - The Agile Marketer: Turning Customer Experience Into Your Competitive Advantage, ebook


Ebook, ePUB with Adobe DRM
ISBN: 9781119223030
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Printing72 pages with an additional page accrued every 11 hours, capped at 72 pages
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The marketer's guide to modernizing platforms and practices

Marketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital body language—and thereby deliver the right experiences, at the right times, via the right channels. This approach represents a formidable technological and practical challenge that few marketers have experience with.

The methods that enable marketers to meet this challenge are emerging from an unexpected place: the world of software development. The Agile methodologies that once revolutionized software development are now revolutionizing marketing.

Agile provides the foundation for alignment between the marketing and product management sides. It can unleash a whole array of new marketing opportunities for growth hacking as well as for "baking" marketing directly into your products or services. Beyond that, as a discipline it can serve as a bridge to strategic alignment, positioning the chief marketing officer alongside the chief product officer as the two primary drivers of the business.

Written by a premier practitioner of modern marketing, this book will provide you with:

  • Insights on the evolution of product development and management in the organization—and why marketing must partner with them in the new era
  • An understanding of Agile methods and their application to marketing
  • A plan for integrating Agile with your traditional methods
  • Tactics to drive alignment with product management
  • A pathway to becoming the steward of customer experience

Rich with examples, case studies, illustrations, and exercises drawn from the author's wide-ranging experience (from startups to a top global technology company), The Agile Marketer will help you transform marketing in your organization, in spirit and practice—and help realize its critical roles in product management and the customer experience.

Keywords: The Agile Marketer: Turning Customer Experience Into Your Competitive Advantage; Roland Smart; marketing strategy; modern marketing; marketing platforms; marketing innovation; marketing role; marketing function; marketing as growth driver; marketing growth; marketing evolution; updating marketing; competitive advantage; marketing and customer experience; branding; brand stewardship; effective marketing; online marketing; technology in marketing; marketing partnerships; smart marketing; new marketing paradigm; customer reach; customer engagement; agile marketing; lean marketing; marketing agility; iterative marketing; growth hacking; collaborative economy; sharing economy, Strategic Marketing, Introductory Marketing, Strategic Marketing, Introductory Marketing

John Wiley and Sons, Inc.
Publication year
Page amount
240 pages
Printed ISBN

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