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Baird, Kristin

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Baird, Kristin - Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence, ebook

59,50€

Ebook, PDF with Adobe DRM
ISBN: 9781119020318
DRM Restrictions

Printing30 pages with an additional page accrued every day, capped at 30 pages
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Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.

Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.

  • Chapters focus on:
  • Tools for establishing and measuring customer service teamgoals
  • Creating customer service standards unique to yourorganization
  • Tips on training sessions
  • Strategies for maintaining top-of-mind awareness of customerservice among employees
  • Customer service techniques for physicians and nurses
  • An overview of customer service as an essential component ofbusiness development and marketing

Keywords: Public Health Services & Policy

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2000
Language
en
Edition
1
Series
J-B AHA Press
Category
Medicine, Health Care, Mode
Format
Ebook
eISBN (PDF)
9781119020318
Printed ISBN
9780787952518

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