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Kelley, T. J.

Salesforce Service Cloud For Dummies

Kelley, T. J. - Salesforce Service Cloud For Dummies, ebook

29,75€

Ebook, ePUB with Adobe DRM
ISBN: 9781119010692
DRM Restrictions

Printing115 pages with an additional page accrued every 7 hours, capped at 115 pages
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Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud

Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.

  • Examines how to enable your agents to provide efficient service
  • Discusses how to interact with customers through any channel
  • Offers insights on improving internal communication and collaboration
  • Shows how to resolve customer's questions in a timely manner

Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.

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Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2015
Language
en
Edition
1
Page amount
384 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9781119010692
Printed ISBN
9781119010685

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