The Conflict Paradox is a comprehensive guide to overcoming conflict to arrive at a satisfying resolution. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association, this book outlines the seven major dilemmas that conflict resolution practitioners face every day. Readers will find expert guidance toward getting to the heart of conflict, along with practical tools and techniques for more successful intervention. Using stories, experiences, and reflective exercises to bring these concepts to life, the author provides actionable advice for resolving disputes.
Even contradictions that initially seem insurmountable can be overcome. The key is to help disputants change their approach to the seven dilemmas; instead of just seeing each as a duality where one must choose sides, they need to accept them as paradoxes in order to reach agreement. The Conflict Paradox provides a framework with which to analyze conflict and pinpoint the true issues being faced in order to facilitate the implementation of the best possible solution.
- Examine the contradictions at the center of almost all conflicts
- Explore the seven dilemmas: Competition and Cooperation; Optimism and Realism; Avoidance and Engagement; Principle and Compromise; Emotions and Logic; Impartiality and Advocacy; Autonomy and Community
- Understand that the sides of each paradox are interdependent, and learn how to move forward with that knowledge
- Discover the tools and techniques that make conflicts less of a hurdle to overcome
Conflict is everywhere, and conflict resolution skills are valuable far beyond the professional and legal realms. With insight and creativity, solutions are almost always possible. For conflict resolution professionals looking for a better conflict analysis framework, The Conflict Paradox provides a roadmap to resolution.
Keywords: Conflict Resolution & Mediation (Workplace Settings), The Conflict Paradox: A Practitioner's Guide to Working Through the Seven Dilemmas of Conflict, Bernard S. Mayer, American Bar Association, The Werner Institute, dispute resolution, conflict resolution, mediating conflict, conflict analysis, conflict analysis framework, essential conflict resolution, contradictions in conflict, working past conflict, building resolution, conflict solutions, conflict resolution exercises, conflict resolution tools, facilitating mediation, mediation techniques, mediation framework, mediation tools, mediation approaches