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Barnes, Roy

Customer Experience For Dummies

Barnes, Roy - Customer Experience For Dummies, ebook

26,80€

Ebook, ePUB with Adobe DRM
ISBN: 9781118756041
DRM Restrictions

Printing108 pages with an additional page accrued every 7 hours, capped at 108 pages
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Gain, engage, and retain customers with positive experiences

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.

  • Gives you the tools you need to target customers more precisely
  • Helps you implement new social and mobile strategies
  • Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels
  • Explains how a fully-engaged customer can help you outperform the competition
  • Learn how to respond effectively to customer feedback

Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.

Keywords: Marketing & Sales, Customer Experience For Dummies, customer experience, customer engagement, brand success, your brand's success, incorporating customer engagement, pleasing customers, increase customer engagement, incorporating customer engagement, ways to increase customer engagement, retain customers, win and retain customers, loyal customers, create more loyal customers, target customers, engaged customer, how to engage customers, increase customer loyalty, how to increase customer loyalty

Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2014
Language
en
Edition
1
Page amount
360 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9781118756041
Printed ISBN
9781118725603

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