Login

Schlachter, Christina Tangora

Critical Conversations For Dummies

Schlachter, Christina Tangora - Critical Conversations For Dummies, ebook

19,80€

Ebook, ePUB with Adobe DRM
ISBN: 9781118502471
DRM Restrictions

Printing101 pages with an additional page accrued every 8 hours, capped at 101 pages
Copy to clipboard5 excerpts

The easy way to communicate best when it matters most

Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts.

Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict.

  • Improve communication skills in crucial conversations
  • Avoid common pitfalls and emotional tendencies
  • Discover the benefits of success in crucial conversations

This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

Keywords: Business Self-Help

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2013
Language
en
Edition
1
Page amount
336 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9781118502471
Printed ISBN
9781118490310

Similar titles