Hurley, Robert F.

The Decision to Trust: How Leaders Create High-Trust Organizations

Hurley, Robert  F. - The Decision to Trust: How Leaders Create High-Trust Organizations, ebook


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ISBN: 9781118131886
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A proven model to create high-performing, high-trust organizations

Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent.

In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.

  • Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other
  • Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos
  • Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations

Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

Keywords: Management / Leadership, building trust in an organization, trust in teams, trust and the bottom line, Trust and Risk Tolerance, Trust and Adjustment, Trust and Power, Trust and Situational Security, Trust and Similarities, Trust and Interests, Trust and Benevolent Concern, Trust and Capability, Trust and Predictability/Integrity, Trust and Communication, Trust and Situational Security, high-trust organization, Robert Hurley and HBR, Robert Hurley and Columbia, Robert Hurley and Fordham University, Robert Hurley and Duke, trust across groups, how to lose trust in business, corporate trust, business culture change and trust, trust within an organization, trust within a business

John Wiley and Sons, Inc.
Publication year
Page amount
256 pages
Printed ISBN

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