Supporting Online Students: A Practical Guide to Planning, Implementing, and Evaluating Services

Online Student Services and Support is a comprehensive review of all aspects of support services needed by online learners. It argues that while these services are necessary for online students to be successful, they will benefit all students. Based on a decade's worth of published research, it describes the scope of services that should be made available to online students in three separate stages of their college careers. It offers guidelines and standards for these services as outlined by half a dozen national professional organizations; covers the nationally used audit tool developed by the Center for the Transforming Student Services (CENTSS).

Keywords: Student Affairs & Development (Higher Education), Support of online learners, guidelines for online learners, standards for online learners, registering online learners, implementing services for online learners, evaluating services for online learners, audit tool for online learners, online learners with disabilities, first-generation online learners, online learners who are international students, adult online learners, online learners who are rural students, online learner who are students of color