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Leland, Karen

Customer Service For Dummies®

Leland, Karen - Customer Service For Dummies<sup>&#174;</sup>, ebook

23,80€

Ebook, ePUB with Adobe DRM
ISBN: 9781118052730
DRM Restrictions

Printing122 pages with an additional page accrued every 6 hours, capped at 122 pages
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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2006
Language
en
Edition
3
Page amount
408 pages
Categories
Economy
 
General Works
Format
Ebook
eISBN (ePUB)
9781118052730
Printed ISBN
9780471768692

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