III, John R. DiJulius,
What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Keywords: secret, mediocrity, everincreasing, world, real, differentiation, customer, competitive, blueprint, work, dijuliuss, businesses, companies, compelling experiences, above, beyond mundane, dijulius, downinthetrenches
- Author(s)
- III, John R. DiJulius,
- Publisher
- John Wiley and Sons, Inc.
- Publication year
- 2008
- Language
- en
- Edition
- 1
- Page amount
- 336 pages
- Category
- Economy
- Format
- Ebook
- eISBN (ePUB)
- 9781118039427