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Berenbaum, Diane

How to Talk to Customers: Create a Great Impression Every Time withMAGIC

Berenbaum, Diane - How to Talk to Customers: Create a Great Impression Every Time withMAGIC, ebook

22,80€

Ebook, PDF with Adobe DRM
ISBN: 9780787995003
DRM Restrictions

Printing67 pages with an additional page accrued every 11 hours, capped at 67 pages
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Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

Keywords: BUSINESS & ECONOMICS / Customer Service BUS018000

Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2007
Language
en
Edition
1
Page amount
224 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9780787995003
Printed ISBN
9780787987527

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