Login

Ukens, Lorraine L.

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

Ukens, Lorraine L. - 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques, ebook

54,60€

Ebook, PDF with Adobe DRM
ISBN: 9780787994822
DRM Restrictions

Printing90 pages with an additional page accrued every 9 hours, capped at 90 pages
Copy to clipboard15 excerpts

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Keywords: BUSINESS & ECONOMICS / Customer Service BUS018000

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2007
Language
en
Edition
1
Page amount
300 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9780787994822
Printed ISBN
9780787982003

Similar titles