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Henderson, Michael

Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results

Henderson, Michael - Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results, ebook

24,35€

Ebook, ePUB with Adobe DRM
ISBN: 9780730312512
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Printing84 pages with an additional page accrued every 9 hours, capped at 84 pages
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Position your organisation's culture to attain new heights

Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company—customers, shareholder, employees' families, suppliers and the board of directors—and anyone else who may benefit from an association with the organisation.

The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.

  • Reveals how to create an organisational culture that achieves desired results
  • Puts the cultural transformation process in the hands of the people directly effected
  • Smashes some of the established and costly myths about culture and how to work with culture

This important resource is written for leaders, managers and supervisors at all levels and across industries.

Keywords: Management, Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers, and Deliver Results, Michael Henderson, transform an organisation, organic approach to culture, approach to transforming organisational culture, Michael Henderson on culture, process for working with culture, corporate culture management, how to transform organisational culture, internal cultural organisational transformation, organisational culture, culture, Corporate Anthropologist

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2014
Language
en
Edition
1
Page amount
280 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9780730312512
Printed ISBN
9780730312505

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