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Pelletier, Ray

It's All About Service: How to Lead Your People to Care for Your Customers

Pelletier, Ray - It's All About Service: How to Lead Your People to Care for Your Customers, ebook

26,90€

Ebook, PDF with Adobe DRM
ISBN: 9780471735342
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Printing72 pages with an additional page accrued every 11 hours, capped at 72 pages
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Practical strategies for better customer service based on the principles

of servant-leadership

Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

Keywords: BUSINESS & ECONOMICS / Customer Service BUS018000

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2005
Language
en
Edition
1
Page amount
240 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9780471735342
Printed ISBN
9780471716754

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