Ben-Natan, Ron
Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
- Author(s)
- Ben-Natan, Ron
- Lee, John
- Publisher
- John Wiley and Sons, Inc.
- Publication year
- 2002
- Language
- en
- Edition
- 1
- Category
- Information Technology, Telecommunications
- Format
- Ebook
- eISBN (PDF)
- 9780471428664
- Printed ISBN
- 9780471210122
