A person's Intelligence Quotient (IQ) cannot predict success in life. EQ-i, on the other hand, has been proven to be directly responsible for between 27 and 45 percent of job success. Obviously, from an HR and individual perspective, understanding EQ is a very significant tool. For people looking to have greater career success, or happier and healthier relationships, learning how to improve their emotional intelligence skills, as through this best-selling book, is the very necessary and significant step they must take.
In this revised and updated edition, the authors introduce self-confidence as a new factor under Self-awareness, and explore this new facet of emotional intelligence and the critical role it plays in the way we relate to others and our ability to make decisions. There are new stories and case studies, including a profile of American hero Captain "Sully" Sullenberger as well as an in-depth look at demanding and stressful occupations such as air force pilots and the role emotional intelligence plays in exceptional circumstances and events.. There is also a chapter on the Emotional Intelligence Skills Assessment and how it has been developed to help people and organizations assess their level of emotional intelligence skills and apply actionable strategies to build on skills as needed.