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Raines, Susan S.

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

Raines, Susan S. - Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, ebook

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Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face.  Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.

Keywords: Conflict Resolution & Mediation (Workplace Settings), Conflict management for managers, developing conflict management skills, how to manage conflict, power of negotiation, ADR, alternative dispute resolution, employment conflict resolution, conflict and teams, conflict within organizations, causes of employee turnover, designing dispute systems, employee disputes, disputes and unions

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2013
Language
en
Edition
1
Page amount
496 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9781118415481
Printed ISBN
9780470931110

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