Covey, Stephen R.

Built on Values: Creating an Enviable Culture that Outperforms the Competition

Covey, Stephen R. - Built on Values: Creating an Enviable Culture that Outperforms the Competition, ebook

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Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet, it remains elusive how exactly to create this ideal workplace —one where everyone from the front lines to the board room knows the company’s values and feels comfortable and empowered to act on them.

Based on Ann Rhoades’ years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades’ work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks,and P.F. Chang’s China Bistros.

Built on Values provides a clear blueprint for how to accomplish culture change, showing:

  • How to exceed the expectations of employees and customers
  • How to develop a Values Blueprint tailored to your organization’s goals and put it into action
  • Why it's essential to hire, fire, and reward people based on values alone, and
  • How to establish a discipline for sustaining a values-centric culture

Built on Values helps companies get on the pathway to greatness by showing the exact steps for either curing an ailing company culture or creating a new one from scratch.

Keywords: corporate values, values, Values Blueprint, Ann Rhoades and Southwest, Ann Rhoades and JetBlue, JetBlue values, Southwest Airlines, Herb Kelleher, Dave Barger, Rick Federico, CEO, A Players, top employees, recruiting, hiring, employee benefits, continuous improvement, Ann Rhoades and Doubletree Hotels, Ann Rhoades and P.F. Chang's, values-based cultures, organizational culture change, lead by living the values, exceed the expectations of employees and customers, Values Blueprint, hire based on values, fire based on values, reward people based on values, establish a values-centric culture, Campbell’s, Juniper Networks, Stephen Covey, team building, organizational management, executive coaching, leadership qualities, employee satisfaction, customer satisfaction, customer service, leadership skills, values and leadership, organizational leadership, astonish customers, astonish employees, leadership strategies, variable pay, metrics, dashboards, scorecards, high-performance, General & Introductory Business & Management, General & Introductory Business & Management

John Wiley and Sons, Inc.
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256 pages
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