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Basith-Kinder, Afshan

Call Centers For Dummies®

Basith-Kinder, Afshan - Call Centers For Dummies<sup>&#174;</sup>, ebook

28,30€

Ebook, ePUB with Adobe DRM
ISBN: 9780470678404
DRM Restrictions

Printing122 pages with an additional page accrued every 6 hours, capped at 122 pages
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The fast and easy way to improve call center management and response

Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide.

With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include

  • Guidance on determining whether outsourcing is a cost-efficient option for your company

  • Coverage of new technologies that help cut costs

  • A look at how today's call centers can benefit from empowering their agents

Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you're getting the most up-to-date, easy-to-follow coverage of this advancing field.

Keywords: call centers, call centre, call centres, managers of call centers, managers of call centres, call center guide, Real Bergevin, Call Centers For Dummies, call center agents, agents

Author(s)
 
 
 
Publisher
John Wiley and Sons, Inc.
Publication year
2009
Language
en
Edition
2
Page amount
408 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9780470678404
Printed ISBN
9780470677438

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