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Thomas, Ann

Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback

Thomas, Ann - Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback, ebook

24,80€

Ebook, ePUB with Adobe DRM
ISBN: 9780470627426
DRM Restrictions

Printing72 pages with an additional page accrued every 11 hours, capped at 72 pages
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Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:

  • Understand Customer Expectations
  • Embrace and implement The RATER Factors
  • Define who you are and what you offer
  • Become E.T.D.B.W. (Easy To Do Business With)
  • Connect with your audience in all mediums
  • React appropriately and respond immediately to customer feedback
  • Recover sincerely when things go wrong

All you need is to Pay Attention!

Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2010
Language
en
Edition
1
Page amount
240 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9780470627426
Printed ISBN
9780470563557

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