The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It

There are many books on working with difficult individuals. Here is the first edited collection on how to work with difficult groups. With contributions from leading group experts such as Richard Hackman, Ingrid Bens, Roger Schwarz, Sam Kaner, David Sibbett and others, this book helps readers understand what makes groups ineffective and what they can do to help them be more effective. Specific topics include how to work with multi-lingual and global groups and hostile or polarized ones; working virtually; managing multi-layers of management; dealing with quiet or verbal team members, and more.