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Shockley-Zalabak, Pamela S

Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust

Shockley-Zalabak, Pamela S - Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust, ebook

49,60€

Ebook, ePUB with Adobe DRM
ISBN: 9780470583302
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Printing86 pages with an additional page accrued every 9 hours, capped at 86 pages
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Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.

Author(s)
 
 
Publisher
John Wiley and Sons, Inc.
Publication year
2010
Language
en
Edition
1
Series
J-B International Association of Business Communicators
Page amount
288 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9780470583302
Printed ISBN
9780470394724

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