Hurwitz, Judith

Service Management For Dummies

Hurwitz, Judith - Service Management For Dummies, ebook


Ebook, ePUB with Adobe DRM
ISBN: 9780470529089
DRM Restrictions

Printing115 pages with an additional page accrued every 7 hours, capped at 115 pages
Copy to clipboard19 excerpts

Manage your business from a services perspective

What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.

  • Define service — identify what the customer wants, how the business can provide it, and which technological tools will make it happen
  • Who's king? — whether you're the IT manager or the business owner, see how to think like the customer

  • Standards are key — understand the standards and best practices that can improve quality and reduce costs

  • Strategically speaking — develop and implement a service management strategy

  • What's it worth? — assess the costs and return associated with service management

  • Get down to business — discover how to manage data centers, support services, desktops and devices, IT security, and other business services

  • See it at work — explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors

Open the book and find:

  • How the digital world has altered service
  • Service management assets and tools

  • Resources for best practices and standards information

  • Advice for defining, creating, and maintaining a service management plan

  • The six layers of service management

  • How to optimize a data center

  • Ideas for managing your business assets as services

  • The role of virtualization and cloud computing

Keywords: ITSM, IT planning, IT development, IT frameworks, IT service management solutions, book on IT service management, books on IT service management, ITIL, IT service management and ITIL, IT service management and BPM, IT and SOA, IT service management and Six Sigma, ITSM guidelines, IT service management guidelines, guide to IT service management

John Wiley and Sons, Inc.
Publication year
Page amount
384 pages
Information Technology, Telecommunications
Printed ISBN

Similar titles