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Bell, Chip R.

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Bell, Chip R. - Take Their Breath Away: How Imaginative Service Creates Devoted Customers, ebook

24,80€

Ebook, ePUB with Adobe DRM
ISBN: 9780470485323
DRM Restrictions

Printing72 pages with an additional page accrued every 11 hours, capped at 72 pages
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Praise for Take Their Breath Away

"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."

Seth Godin, author of Purple Cow and Tribes

"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book."

Colleen Barrett, President Emeritus, Southwest Airlines Company

"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away.

Howard Beharformer, President, Starbucks Coffee International

Keywords: customer service, customer loyalty, customer devotion, john patterson, take their breath away

Author(s)
 
Publisher
John Wiley and Sons, Inc.
Publication year
2009
Language
en
Edition
1
Page amount
240 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9780470485323
Printed ISBN
9780470443507

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