Lee, David
Microsoft Dynamics CRM 4 For Dummies
Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:
- Maintain and manage all your customer information
- Personalize Microsoft CRM to work for your business
- Set up CRM to support sales, marketing, and customer service
- Use the Outlook client
- Manage territories and business units
- Create and manage activities
- Generate quotes and invoices
- Implement and manage a marketing campaign
- Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!
- Author(s)
- Lee, David
- Scott, Joel
- Weiss, Scott
- Publisher
- John Wiley and Sons, Inc.
- Publication year
- 2008
- Language
- en
- Edition
- 1
- Page amount
- 408 pages
- Category
- Information Technology, Telecommunications
- Format
- Ebook
- eISBN (ePUB)
- 9781118052600
- Printed ISBN
- 9780470343258