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DiJulius, John R.

What's the Secret?: To Providing a World-Class Customer Experience

DiJulius, John R. - What's the Secret?: To Providing a World-Class Customer Experience, ebook

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Printing101 pages with an additional page accrued every 8 hours, capped at 101 pages
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What's the Secret? gives you an inside look at the world-class customer service strategiesof some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Keywords: secret; mediocrity; everincreasing; world; real; differentiation; customer; competitive; blueprint; work; dijuliuss; businesses; companies; compelling experiences; above; beyond mundane; dijulius; downinthetrenches

Author(s)
Publisher
John Wiley and Sons, Inc.
Publication year
2008
Language
en
Edition
1
Page amount
240 pages
Category
Economy
Format
Ebook
eISBN (ePUB)
9781118039427
Printed ISBN
9780470196120