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Callahan, Laura

Spanish and English in U.S. Service Encounters

Callahan, Laura - Spanish and English in U.S. Service Encounters, ebook

96,75€

Ebook, PDF with Adobe DRM
ISBN: 9780230619104
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Table of contents

1. Reciprocal and Nonreciprocal Language Use
Laura Callahan

2. Workers Report on Their Language Use
Laura Callahan

3. Observing Workers’ Language Use
Laura Callahan

4. Codeswitching in Service Encounters
Laura Callahan

5. A Comparison of Service Encounters in Person and Over the Telephone
Laura Callahan

6. Conclusions and Implications
Laura Callahan

Keywords: Cultural and Media Studies, Latin American Culture, Social Justice, Equality and Human Rights, Ethnicity Studies

Author(s)
Publisher
Springer
Publication year
2009
Language
en
Edition
1
Page amount
304 pages
Category
Art, Art History
Format
Ebook
eISBN (PDF)
9780230619104
Printed ISBN
978-1-349-37650-6

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