Callahan, Laura
Spanish and English in U.S. Service Encounters
Table of contents
1. Reciprocal and Nonreciprocal Language Use
Laura Callahan
2. Workers Report on Their Language Use
Laura Callahan
3. Observing Workers’ Language Use
Laura Callahan
4. Codeswitching in Service Encounters
Laura Callahan
5. A Comparison of Service Encounters in Person and Over the Telephone
Laura Callahan
6. Conclusions and Implications
Laura Callahan
Keywords: Cultural and Media Studies, Latin American Culture, Social Justice, Equality and Human Rights, Ethnicity Studies
- Author(s)
- Callahan, Laura
- Publisher
- Springer
- Publication year
- 2009
- Language
- en
- Edition
- 1
- Page amount
- 304 pages
- Category
- Art, Art History
- Format
- Ebook
- eISBN (PDF)
- 9780230619104
- Printed ISBN
- 978-1-349-37650-6
