Information Systems and Outsourcing

Part I. Introduction

1. Outsourcing Research: Towards More Informed Practice
Mary C. Lacity, Leslie P. Willcocks

Part II. Theories

2. Transaction Cost Economics Applied to IT Outsourcing: Findings and Critique
Mary C. Lacity, Leslie P. Willcocks

3. The Normative Value of Transaction Cost Economics in IT Outsourcing
Laura Poppo, Mary C. Lacity

4. Domberger’s Theory of Contracting Applied to IT Outsourcing
Peter Seddon, Sara Cullen, Leslie P. Willcocks

5. Contracting and Relationship Theories Applied to IT Outsourcing
Thomas Kern, Leslie P. Willcocks

Part III. Studies of Practice

6. Outsourcing Myths and Contracting Realities
Mary C. Lacity, Rudy Hirschheim

7. Making the Outsourcing Decision
Mary C. Lacity, Leslie P. Willcocks, David Feeny

8. Taking a Knowledge Perspective on IT and Business Process Outsourcing
Leslie P. Willcocks, John Hindle, David Feeny, Mary C. Lacity

9. Knowledge Transfer in Offshore Outsourcing
Joseph W. Rottman, Mary C. Lacity

10. IT Offshore Outsourcing Practices
Joseph W. Rottman, Mary C. Lacity

11. Selecting and Leveraging Outsourcing Suppliers
Sara Cullen, Leslie P. Willcocks, Mary C. Lacity

12. Managing Relationships across the Life Cycle of an Outsourcing Arrangement
Mary C. Lacity, Leslie P. Willcocks

13. IT Sourcing: Reflections on Practice
Mary C. Lacity, Leslie P. Willcocks

14. IT Offshore Outsourcing: Supplier Lessons on the Management of Expertise
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

15. Playing “Catch-Up” with Core IS Capabilities: The Secrets of Success
Leslie P. Willcocks, Peter Reynolds, David Feeny

Keywords: Business and Management, Management, Business Finance, IT in Business, Knowledge Management