The Reform of Public Services under New Labour

1. Introduction: Citizens and Consumers
Catherine Needham

2. Public Service Reform: Narratives and Regimes
Catherine Needham

3. A Consumerist Citizenship Regime
Catherine Needham

4. Public Services before New Labour: The Path to Consumerism
Catherine Needham

5. The Context of Public Service Reform under New Labour: Marketising the Welfare State
Catherine Needham

6. Tony Blair: Consumerism and Community
Catherine Needham

7. The Consumer in Whitehall
Catherine Needham

8. Local Government: The Customer in the Community
Catherine Needham

9. The Citizen Perspective
Catherine Needham

10. Conclusion: Coproducing Public Services
Catherine Needham

Keywords: Political Science and International Relations, Political Science, British Politics, Public Policy