Harmony versus Conflict in Asian Business

1. Introduction
Oliver H. M. Yau, Raymond P. M. Chow

Part I. The Harmony Perspective

2. In Search of Harmony
Raymond P. M. Chow, Oliver H. M. Yau

3. Sharon Moore and Julie Jie Wen
Sharon Moore, Julie Jie Wen

4. The Road to the Kyoto Protocol: A Harmonious Case of Euro-Chinese Corporate Environmental Behaviour
Lena Croft, Shige Makino

5. The Role of Trust in Knowledge Management
Leo Leung, K. F. Lau

6. Trust One’s Alliance Partner? Maybe — Maybe Not! Preliminary Results of Recent Research in China
John Kidd, Xue Li

7. Global Corporate Cultures: Issues of Shared Goals, Communication and Trust — Empirical Evidence from the Japanese, German and American Units of a Multinational Company
Pamela Yeow, Wolfgang Dorow

8. An Empirical Study of Trust, Commitment, Relationship Quality, and Behavioural Consequences for International Tourist Hotels in Taiwan
Che-Jen Su, Cheng-Chien Wang

Part II. The Conflict Perspective

9. The Moderating Effects of Situation Factors on the Relationship Between Chinese Cultural Values and Consumers’ Complaint Behaviour in the Restaurant Setting
Simone C. L. Cheng, Oliver H. M. Yau

10. Buyers of Pirated VCD/DVDs in Hong Kong: Their Profile Perceptions
Wah-leung Cheung, Gerard Prendergast

11. The Competitive Potential of Asian Business Groups: A Comparative Analysis of Kigyo Shudan and Chaebol
Martin Hemmert

12. SARS Versus the Asian Financial Crisis
Oliver H. M. Yau, W. F. Leung, Fanny S. L. Cheung, Cheris W. C. Chow

Keywords: Cultural and Media Studies, Asian Culture, Business and Management, general, International Business, International Economics