Finlay, Steven
The Management of Consumer Credit
Table of contents
1. Consumer Credit Management: An Introduction
Steven Finlay
2. Organizational Matters
Steven Finlay
3. Marketing
Steven Finlay
4. Predicting Consumer Behaviour
Steven Finlay
5. Customer Acquisition
Steven Finlay
6. Customer Management
Steven Finlay
7. Collections (Early Stage Delinquency)
Steven Finlay
8. Debt Recovery (Late Stage Delinquency)
Steven Finlay
9. Fraud
Steven Finlay
10. Provision, Capital Requirements and Basel II
Steven Finlay
Keywords: Finance, Banking, Risk Management, Business Finance, Public Finance
- Author(s)
- Finlay, Steven
- Publisher
- Springer
- Publication year
- 2008
- Language
- en
- Edition
- 1
- Page amount
- 224 pages
- Category
- Economy
- Format
- Ebook
- eISBN (PDF)
- 9780230582507
- Printed ISBN
- 978-1-349-28480-1
