Assertiveness and Diversity

Part I. Overview of the Book

1. Introduction
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Part II. What is Assertiveness?

2. Philosophy of Assertiveness
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3. Positive Self-Assertion
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4. Assertive Communication
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5. Assertive Relationships
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6. Managing Conflict
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7. Dealing with Bullying
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Part III. Working with Personality Differences

8. Models for Working with Personality Differences
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9. Using the MBTI
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10. Using FIRO-B
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11. Belbin Team Roles
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12. The Learning Cycle and Learning Styles
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Part IV. Multicultural Differences, Differences of Sexual Orientation, and Gender Difference

13. Multicultural Differences
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14. Differences in Sexual Orientation
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15. Gender Difference
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16. Working with Multicultural Differences
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Part V. Assertiveness and Diversity in Organizations

17. Making the Business Case for Diversity
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18. Meeting the Work–Life Balance Needs of Employees
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19. Corporate Ombuds
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20. Workplace Counseling
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21. The Power of Assertive Relationships
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22. 360 Review Feedback
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23. Assertive Leadership
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24. Coaching
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25. Promoting Happiness at Work
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26. Conclusions
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Keywords: Business and Management, Human Resource Management, Business Strategy/Leadership