Managing a Crisis

Section A. What Makes a Crisis

1. The Three Types of Crisis
Tom Curtin, Daniel Hayman, Naomi Husein

2. Evolution of a Crisis: the Crisis Curve
Tom Curtin, Daniel Hayman, Naomi Husein

3. Predicting a Crisis
Tom Curtin, Daniel Hayman, Naomi Husein

4. Why Managing a Crisis Matters
Tom Curtin, Daniel Hayman, Naomi Husein

Section B. The Organisation and its Universe

5. Organisations and their Leadership
Tom Curtin, Daniel Hayman, Naomi Husein

6. The Media in a Crisis
Tom Curtin, Daniel Hayman, Naomi Husein

7. The Politicians and Regulators
Tom Curtin, Daniel Hayman, Naomi Husein

8. The Activists: Making Crises Happen
Tom Curtin, Daniel Hayman, Naomi Husein

9. Other Stakeholders: Dealing with the Public, Customers and Suppliers
Tom Curtin, Daniel Hayman, Naomi Husein

Section C. Design, Testing and Implementation

10. Overview of the Process
Tom Curtin, Daniel Hayman, Naomi Husein

11. The Importance of Third Party Advocates
Tom Curtin, Daniel Hayman, Naomi Husein

12. The Crisis Management Team
Tom Curtin, Daniel Hayman, Naomi Husein

13. Responsibilities and Logistics
Tom Curtin, Daniel Hayman, Naomi Husein

14. The Crisis Management Handbook
Tom Curtin, Daniel Hayman, Naomi Husein

15. Managing Media Relations
Tom Curtin, Daniel Hayman, Naomi Husein

16. Internal Communications
Tom Curtin, Daniel Hayman, Naomi Husein

17. Managing Politicians and the Public
Tom Curtin, Daniel Hayman, Naomi Husein

18. Training, Testing and Refinement
Tom Curtin, Daniel Hayman, Naomi Husein

19. Business Continuity
Tom Curtin, Daniel Hayman, Naomi Husein

Keywords: Business and Management, Management