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Barlow, Susan

Sense and Respond

Barlow, Susan - Sense and Respond, ebook

82,95€

Ebook, PDF with Adobe DRM
ISBN: 9780230508149
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Table of contents

Part I. Putting the customer first

1. The Journey to Customer Purpose: optimising business effectiveness
Susan Barlow, Stephen Parry, Mike Faulkner

2. Focusing on the customer: a paradigm shift
Susan Barlow, Stephen Parry, Mike Faulkner

Part II. The Journey to Customer Purpose: Re-View

3. Re-View: changing the point of view
Susan Barlow, Stephen Parry, Mike Faulkner

4. Re-View: end-to-end effectiveness
Susan Barlow, Stephen Parry, Mike Faulkner

Part III. The Journey to Customer Purpose: Re-Mind

5. Re-Mind: changing mental habits
Susan Barlow, Stephen Parry, Mike Faulkner

6. Re-Mind: a new way of thinking
Susan Barlow, Stephen Parry, Mike Faulkner

Part IV. The Journey to Customer Purpose: Re-Inspire

7. Re-Inspire: the nature of leadership
Susan Barlow, Stephen Parry, Mike Faulkner

8. Re-Inspire: leading transformation
Susan Barlow, Stephen Parry, Mike Faulkner

Part V. The Journey to Customer Purpose: Re-Create

9. Re-Create: an organisation that self-develops
Susan Barlow, Stephen Parry, Mike Faulkner

10. Re-Create: customer-centric management
Susan Barlow, Stephen Parry, Mike Faulkner

Part VI. Providing customer value

11. Customer Value Enterprise®
Susan Barlow, Stephen Parry, Mike Faulkner

12. Abridged case study 1: Office Products Direct Europe
Susan Barlow, Stephen Parry, Mike Faulkner

13. Abridged case study 2: Fujitsu Services Ltd
Susan Barlow, Stephen Parry, Mike Faulkner

14. Customer purpose at the heart of the organisation
Susan Barlow, Stephen Parry, Mike Faulkner

Keywords: Business and Management, Management, Finance, general

Author(s)
 
 
Publisher
Springer
Publication year
2005
Language
en
Edition
1
Page amount
223 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9780230508149
Printed ISBN
978-1-349-52319-1

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