Collaboration in Outsourcing

1. Introduction: Collaboration in Outsourcing
Sjaak Brinkkemper, Slinger Jansen

Part I. Governance

2. Governance Models in Offshore IT Outsourcing
Gábor Majdán

3. Security: Case Studies in Three Dimensions
Elena Iancu

4. Mission-Critical Outsourcing
Suzanne Haanappel

5. Collaboration of Enterprise Architects in Outsourcing
Martin Janek

6. A Decision Procedure for the Where and How to Outsource
Wouter Steenbeek, Lidwien Wijngaert, Mischa Brand, Sjaak Brinkkemper, Frank Harmsen

7. Success and Failure in Offshore Development Projects
Matthias Fabriek, Mischa Brand, Sjaak Brinkkemper, Frank Harmsen, Remko Helms

Part II. Communication and Knowledge Management

8. Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization
Hristo Stefanov

9. Retaining Project Knowledge in an Outsourcing Context
Antonios-Lavrentios Voutsinos

10. Initial Knowledge Sharing in Outsourcing
Aleksandar Chervenkov

11. Optimal Team Composition in Distributed Software Development
Roderick Cann

Part III. Relationship Management and Quality

12. Dealing with Trust in Outsourcing Relationships
Martin Kirilov

13. IT Service Quality in Outsourcing Relationships
Jonathan Aarnouts

14. Selection of Outsourcing Partners
Martijn Roeling

15. Conflict Resolution in Outsourcing
Paul Noordveld

16. Service Level Agreement in an Outsourcing World
Sander Meggelen

Part IV. Software Development

17. Quality in Distributed Software Product Development
Tomas Salfischberger

18. Distributed Scrum Process Guide
Koen Bos

19. Project Coordination in Distributed Software Development
Koen Huijsman

20. Distributed Requirements Management in an Offshoring Context
Suzanne Gietema

Keywords: Business and Management, Business Strategy/Leadership, Management, Operations Management, Business Mathematics, International Business, Market Research/Competitive Intelligence