Business for the 21st Century

1. Introduction
François Dupuy

Part I. How Companies Lost their Grip (1): ‘Managerial Sloth’ and its Consequences

2. We Have Let Work ‘Slip’
François Dupuy

3. Silo Organizations and their Unwanted Side-Effects
François Dupuy

4. We’ve Let the Customer Get Away
François Dupuy

Part II. How Companies Lost their Grip (2): Front-line Managers Have Been Sacrificed on the Altar of Intermediate Bureaucracies

5. Sacrificing the Front-line Managers
François Dupuy

6. Integration and Processes: A Marriage Made in Hell
François Dupuy

7. Trust Destroyed, Trust Rebuilt
François Dupuy

Part III. Can We Do Things Differently?

8. The Difficulty of Changing Endogenous Organizations
François Dupuy

9. Simplicity, Trust and Communities of Interest: Can Things Be Done Differently?
François Dupuy

Keywords: Business and Management, International Business, Organization, Management, Business Strategy/Leadership, International Economics, Behavioral/Experimental Economics