The Outsourcing Enterprise

1. Moving to the strategic agenda
Leslie P. Willcocks, Sara Cullen, Andrew Craig

2. Building the relationship advantage
Leslie P. Willcocks, Sara Cullen, Andrew Craig

3. Selecting and leveraging suppliers
Leslie P. Willcocks, Sara Cullen, Andrew Craig

4. Keeping control through core retained capabilities
Leslie P. Willcocks, Sara Cullen, Andrew Craig

5. Collaborating to innovate: The next phase
Leslie P. Willcocks, Sara Cullen, Andrew Craig

6. The Governance Charter: Overseeing the outsourcing arrangement
Leslie P. Willcocks, Sara Cullen, Andrew Craig

7. Contract management strategy
Leslie P. Willcocks, Sara Cullen, Andrew Craig

8. The contract scorecard: Design and measurement
Leslie P. Willcocks, Sara Cullen, Andrew Craig

9. Disengagement: Preparing for the next generation
Leslie P. Willcocks, Sara Cullen, Andrew Craig

10. Conclusion: Steering a course
Leslie P. Willcocks, Sara Cullen, Andrew Craig

Keywords: Business and Management, Management, Organization, Operations Management, Business Strategy/Leadership, Operation Research/Decision Theory