Emotionalizing Organizations and Organizing Emotions

1. Emotionalizing Organizations and Organizing Emotions — Our Research Agenda
Barbara Sieben, Åsa Wettergren

Part I. Emotionalizing Organizations

2. Emotion in Organizations — A Critical Turn
Stephen Fineman

3. Beyond Scripts and Rules: Emotion, Fantasy and Care in Contemporary Service Work
Yiannis Gabriel

4. Organizational Conditions for Positive Emotions in the Workplace — The Example of Professional Elderly Care
Nicole Bornheim

5. Emotions in the Hiring Procedure: How ‘Gut Feelings’ Rationalize Personnel Selection Decisions
Christian Imdorf

6. Empowerment as Interactions that Generate Self-Confidence — An Emotion-Sociological Analysis of Organizational Empowerment
Poul Poder

7. Negative Acts and Bullying: Face-Threatening Acts, Social Bonds and Social Place
Charlotte Bloch

8. Organizations, Violations and their Silencing
Helena Flam, Jeff Hearn, Wendy Parkin

9. Emotions of Queuing: A Mirror of Immigrants’ Social Condition
Alberto Martín Pérez

Part II. Organizing Emotions

10. Talking (and Silencing) Emotions: The Culture of Mobilization in the Italian Communist Party During the 1940s
Andrea Cossu

11. From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany
Sylvia Terpe, Silvia Paierl

12. Learning by Listening: Emotional Reflexivity and Organizational Change in Childcare
Debra King

13. Emotional Neutrality as an Interactional Achievement: A Conversation Analysis of Primary Care Telenursing
Vesa Leppänen

14. Organizational Regimes of Emotional Conduct
Carmen Baumeler

Keywords: Business and Management, Human Resource Management, Organization, Operation Research/Decision Theory, Behavioral/Experimental Economics, Emotion