Global Sourcing of Business and IT Services

1. Transforming back offices through outsourcing
Mary Lacity, Leslie Willcocks

2. Managing the sourcing process: A life cycle perspective
Sara Cullen, Peter Seddon, Leslie Willcocks

3. The core capabilities framework for achieving high performing back offices
Leslie Willcocks, David Feeny

4. Assessing 12 supplier capabilities
David Feeny, Mary Lacity, Leslie Willcocks

5. The winner’s curse in outsourcing: How to avoid relational trauma
Thomas Kern, Leslie Willcocks, Eric Heck

6. Outsourcing human resources: The case of BAE systems
Mary Lacity, David Feeny, Leslie Willcocks

7. Outsourcing indirect procurement spend: The case of BAE Systems
Mary Lacity, Leslie Willcocks, David Feeny

8. Managing knowledge in outsourcing: Cases in financial services
Leslie Willcocks, John Hindle, David Feeny, Mary Lacity

9. Offshoring IT work: 29 practices
Joseph Rottman, Mary Lacity

10. From application service provision to netsourcing: A risk mitigation framework
Thomas Kern, Leslie Willcocks, Mary Lacity

11. The future of global sourcing: Trends and enduring challenges
Leslie Willcocks, Mary Lacity

Keywords: Business and Management, Management, Business Strategy/Leadership, Industries