Work and Life in the Global Economy

1. Introduction
Debra Howcroft, Helen Richardson

2. Women as Knowledge Workers: From the Telegraph to the Computer
Alison Adam

3. Respectability and Flexibility in the Neoliberal Service Economy
Carla Freeman

4. ‘Are you married?’ Exploring Gender in a Global Workplace in India
Marisa D’Mello

5. Gendered Hierarchies in Transnational Call Centres in India
Kiran Mirchandani

6. Domestic Labour — The Experience of Work in India’s Other Call Centre Industry
Phil Taylor, Premilla D’Cruz, Ernesto Noronha, Dora Scholarios

7. ‘Caring’ Professionals: Global Migration and Gendered Cultural Economy
Shoba Arun

8. The Crisis of Care, International Migration, and Public Policy
Lourdes Benería

9. Reflections on Gender and Pay Inequalities in the Contemporary Service Economy
Diane Perrons

10. Clerks, Cashiers, Customer Carers: Women’s Work in European Services
Juliet Webster

11. An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training
Hazel Gillard

12. The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services
Leo McCann

13. Cultural Constraints: Japanese Mothers Working in a Multinational Corporation
Barbara Crump, Rachel Crump

Keywords: Business and Management, Human Resource Management, Sociology of Work, Gender Studies, Services, Economics, general, Management