Finlay, Steven
The Management of Consumer Credit
Table of contents
1. Consumer Credit Management: An Introduction
Steven Finlay
2. Organizational Matters
Steven Finlay
3. Marketing
Steven Finlay
4. Predicting Consumer Behaviour
Steven Finlay
5. Customer Acquisition
Steven Finlay
6. Customer Management
Steven Finlay
7. Collections (Early Stage Delinquency)
Steven Finlay
8. Debt Recovery (Late Stage Delinquency)
Steven Finlay
9. Fraud
Steven Finlay
10. Funding and Provision
Steven Finlay
11. Capital Requirements
Steven Finlay
Keywords: Business and Management, Business Finance, Business Strategy/Leadership, Risk Management, Management, Public Finance, Banking
- Author(s)
- Finlay, Steven
- Publisher
- Springer
- Publication year
- 2010
- Language
- en
- Edition
- 2
- Page amount
- 277 pages
- Category
- Economy
- Format
- Ebook
- eISBN (PDF)
- 9780230275225
- Printed ISBN
- 978-1-349-31546-8
