The Handbook of Global Outsourcing and Offshoring

1. Introduction
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

2. Overview of the global sourcing marketplace
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

3. Sourcing models: What and when to outsource/offshore
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

4. Country attractiveness for sourcing
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

5. Supplier’s core capabilities and strategies for sustainability and growth
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

6. Leveraging knowledge and expertise
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

7. The client perspective: Vendor selection strategy, retained management capabilities, and legal issues
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

8. The IT outsourcing lifecycle and the transition phase
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

9. Governance of outsourcing projects
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

10. Managing globally distributed teams
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

11. Emerging issues in sourcing strategy
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks

12. Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case
Peter Reynolds, Leslie P. Willcocks

13. Transforming a human resource function through outsourcing: The BAE Systems — Xchanging enterprise partnership
Mary C. Lacity, Leslie P. Willcocks, David Feeny

14. PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch
Erran Carmel

15. The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing
Erran Carmel

16. Managing strategic IT-based outsourcing projects: The CLASS case in financial services
David Feeny, Leslie P. Wilcocks

17. Strategic challenges facing captive centers
Ilan Oshri

Keywords: Business and Management, Business Strategy/Leadership, Management, International Business, Operations Management, Corporate Communication/Public Relations, International Economics