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Alford, John

Engaging Public Sector Clients

Alford, John - Engaging Public Sector Clients, ebook

145,15€

Ebook, PDF with Adobe DRM
ISBN: 9780230235816
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Table of contents

1. Introduction: Client Co-production of Public Services
John Alford

2. The Co-production Concept
John Alford

3. Clients in the Public Sector
John Alford

4. Legal Compliance, Regulation, and Co-production
John Alford

5. Theoretical Constructs and Methodology
John Alford

6. Postal Service Customers as Co-producers
John Alford

7. Long-term Unemployed People as Co-producers
John Alford

8. Taxpayers as Co-producers
John Alford

9. Client Co-production: An Exchange Perspective
John Alford

10. Managing for Client Co-production
John Alford

11. Implications
John Alford

Keywords: Political Science and International Relations, Public Policy, Public Administration, Political Science, Management, Marketing, Landscape/Regional and Urban Planning

Author(s)
Publisher
Springer
Publication year
2009
Language
en
Edition
1
Page amount
275 pages
Category
Society
Format
Ebook
eISBN (PDF)
9780230235816
Printed ISBN
978-1-349-30872-9

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