Alford, John
Engaging Public Sector Clients
1. Introduction: Client Co-production of Public Services
John Alford
2. The Co-production Concept
John Alford
3. Clients in the Public Sector
John Alford
4. Legal Compliance, Regulation, and Co-production
John Alford
5. Theoretical Constructs and Methodology
John Alford
6. Postal Service Customers as Co-producers
John Alford
7. Long-term Unemployed People as Co-producers
John Alford
8. Taxpayers as Co-producers
John Alford
9. Client Co-production: An Exchange Perspective
John Alford
10. Managing for Client Co-production
John Alford
11. Implications
John Alford
Keywords: Political Science and International Relations, Public Policy, Public Administration, Political Science, Management, Marketing, Landscape/Regional and Urban Planning
- Author(s)
- Alford, John
- Publisher
- Springer
- Publication year
- 2009
- Language
- en
- Edition
- 1
- Page amount
- 275 pages
- Category
- Society
- Format
- Ebook
- eISBN (PDF)
- 9780230235816
- Printed ISBN
- 978-1-349-30872-9