Individualization and the Delivery of Welfare Services

Part I. Theoretical Perspectives on Individualization and the Delivery of Welfare Services

1. Introduction
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

2. The Twentieth Century Idea of the Self and Its Expression in the Ethos of the Welfare State
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

3. The Individual as the Centre of Subjective Experience and the Right to Self-preservation
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

4. The Self as the Subject of Welfare
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

5. The Will as the Subject of Welfare—The Consumer Model of Service Delivery
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

6. The Inter-subjective Nature of Person-centred Service Delivery
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

7. Governing Welfare Services
Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

Part II. The Case Studies

8. Public Bureaucracy and ‘Customer Service’: The Case of Centrelink 1996–2004
Anna Yeatman

9. Getting to Count: The Looking After Children (LAC) Initiative
Anna Yeatman, Joanna Penglase

10. Care for the Self: ‘Community Aged Care Packages’
Michael D. Fine, Anna Yeatman

11. Service Delivery and HIV-Positive Gay Men: Pre- and Post-Advent of Highly Active Antiretroviral Treatment (HAART)
Anna Yeatman, Gary W. Dowsett

12. Facilitating Independence and Self-determination: The Case of a Disability Employment Service
Anna Yeatman

13. Are Prisoners Clients? The Individualization of Public Correctional Services
Diane Gursansky, Anna Yeatman

Keywords: Medicine & Public Health, Public Health, Politics of the Welfare State, Social Theory, Social Care, Sociology, general, Public Administration