Outsourcing Global Services

1. Introduction On the soft side of global IT outsourcing: innovating in relationships, social capital, and knowledge
Ilan Oshri, Julia Kotlarsky, Leslie Willcocks

2. Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationships
Stefanie Leimeister, Helmut Krcmar

3. Offshore middlemen: transnational intermediation in technology sourcing
Volker Mahnke, Jonathan Wareham, Niels Bjørn-Andersen

4. IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities
Albert G. Plugge, Gerard M. Wijers, René W. Wagenaar

5. Operational capabilities development in mediated offshore software services models
Sirkka L. Jarvenpaa, Ji-Ye Mao

6. Integrated collaboration across distributed sites: the perils of process and the promise of practice
Gary C. David, Donald Chand, Sue Newell, João Resende-Santos

7. Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances
Joseph W. Rottman

8. Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: the case of an Ireland-India IS offshoring relationship
Séamas Kelly, Camilla Noonan

9. Requirements analysis in offshore is development: remote bridging of differences in understandings
Paul C. Fenema, Vinay Tiwari, Paul W. L. Vlaar

10. Global expertise and quality standards in ICT offshore projects
Esther Ruiz Ben

11. Step by step: the development of knowledge transfer and collaboration in a nearshore software development project
Michaela Wieandt

12. Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services
Ilan Oshri, Julia Kotlarsky, Leslie Willcocks

Keywords: Business and Management, International Business, Management, Business Strategy/Leadership, International Economics