The Future of Decision Making

1. Introduction
Roger C. Schank, Dimitris Lyras, Elliot Soloway

Section I. A New Decision-Making Model

2. Don’t Follow the Rules, But Do Embrace Case-Based Reasoning
Roger C. Schank, Dimitris Lyras, Elliot Soloway

3. Why It Matters: Greater Productivity, Profit, and Purpose
Roger C. Schank, Dimitris Lyras, Elliot Soloway

4. Software Based on the Science of Decision Making: Tools Organizations Can Use
Roger C. Schank, Dimitris Lyras, Elliot Soloway

Section II. The Software Argument

5. Start with Activity Maps, Proverbs, and Goal Conflicts: Creating Software That Functions the Way the Mind Works
Roger C. Schank, Dimitris Lyras, Elliot Soloway

6. Identify the Experts and Gather Their Stories
Roger C. Schank, Dimitris Lyras, Elliot Soloway

7. Finding Information versus the Information Finding You
Roger C. Schank, Dimitris Lyras, Elliot Soloway

8. Decision-Making Training: More Experience through Software
Roger C. Schank, Dimitris Lyras, Elliot Soloway

Section III. Implementation

9. The Human Factor: Achieving True Usability
Roger C. Schank, Dimitris Lyras, Elliot Soloway

10. Obstacles and Opportunities: How Organizations Can put Cognitive Systems into Practice
Roger C. Schank, Dimitris Lyras, Elliot Soloway

Keywords: Business and Management, Knowledge Management, Business Strategy/Leadership, Organization, Operations Management, Operation Research/Decision Theory