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Andres, Clay

Technical Support Essentials

Technical Support Essentials

51,90€

PDF with Adobe DRM
ISBN: 9781430225485
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Table of contents

Part 1. Advice for Dealing with Yourself and Your Work

1. Your Work Ethic
Andres R. Sanchez

2. Intricacies of the Field
Andres R. Sanchez

3. Your Work Practices
Andres R. Sanchez

Part 2. Working with Others

4. The Technical Support Group
Andres R. Sanchez

5. The Technical Support Colleague
Andres R. Sanchez

6. Leadership in Support
Andres R. Sanchez

Part 3. The Support Organization

7. Support Roles and Behaviors
Andres R. Sanchez

8. Structures and Tiers
Andres R. Sanchez

9. Process and Practice
Andres R. Sanchez

Part 4. Working with Customers

10. Customer Service
Andres R. Sanchez

11. Communications
Andres R. Sanchez

12. Perspectives
Andres R. Sanchez

Keywords: Computer Science, Programming Techniques

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