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Oakland on Quality Management

 
Author(s)  Oakland, John S
Publisher  Elsevier
Publication year  2004
Language  en
Edition  1
Price  76,62 €

     ISBN 9780750657419
 
 
DRM Restrictions
Printing  Not allowed
Copy to clipboard  Not allowed
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.
The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
* Tested amongst practitioners at a series of conferences
* Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style
* Suitable for MBA students as well as practising managers
 
We do not deliver the extra material sometimes included in printed books (CDs or DVDs).

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